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Privacy policy

PLANTAGE Co., Ltd. (hereinafter referred to as the "Company") recognizes that it is important to protect the personal information of customers, complies with the Act on the Protection of Personal Information (hereinafter referred to as the "Act"), and hereby establishes the Privacy Policy as follows to strive to take appropriate handling and protection of personal information.

1.Definition of Personal Information
"Personal information" in this Privacy Policy means information as defined in Article 2, Paragraph 1 of the Act, i.e., information containing name, date of birth, or other identifier or its equivalent which can be used to identify the specific individual, including any information that can be easily collated with other information and thereby used to identify that specific individual, or information containing an individual identification code.

2.Purpose of Use of Personal Information
The Company shall use customers' personal information for the following purposes:

1.To provide the online shop service (hereinafter referred to as the "Service").
2.To respond to inquiries in relation to the Service.
3.To provide information on the products and the Service.
4.To respond to the activities that violate these Terms of Service and other policies stipulated by the Company (hereinafter collectively referred to as the "Terms").
5.To announce the amendment of the Terms or make other notifications in relation to the Terms.
6.To improve the Service or develop new services.
7.To create statistical data in relation to the Service in a non-identifiable format.
8.For other purposes in relation to the above.

3.Change in Purpose of Use of Personal Information
The Company may change the purpose of use of personal information to the extent reasonably deemed to be relevant and shall notify customers or publicly announce to that effect.

4.Limitation of Use of Personal Information
The Company shall not handle personal information beyond the scope necessary to achieve the purpose of use without customers' consent, except as permitted by the Act or other applicable laws and regulations. However, this does not apply in the following cases:

  1. When the use of personal information is required by the applicable laws and regulations.
  2. When it is difficult to obtain customers' consent in the case where using personal information is required to protect human life, human health, or property.
  3. When it is difficult to obtain customers' consent in the case where using personal information is especially required to improve public health or promote the sound growth of children.
  4. When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by such body to execute affairs prescribed by the applicable laws and regulations, and obtaining customers' consent may impede the execution thereof.

5.Appropriate Acquisition of Personal Information
The Company shall acquire personal information in an appropriate manner and shall not use deception or other wrongful means to acquire it.

6.Safe Handling of Personal Information
The Company shall exercise necessary and appropriate supervision over its employees to ensure the safe handling of personal information against risks such as loss, destruction, falsification, and leakage. In addition, when the Company entrusts to a third party all or part of the handling of personal information, the Company shall exercise necessary and appropriate supervision over the entrusted party to ensure the safe handling of personal information.

7.Provision of Personal Information to Third Party
The Company shall not provide personal information to any third parties without customers' prior consent, except in the case where the disclosure of personal information is permitted under the Act or other applicable laws and regulations. However, the following cases shall not fall under the provision of personal information to a third party as stipulated above:

  1. When the Company provides the third party with personal information to entrust all or part of the handling thereof within the scope necessary to achieve the purpose of use of the Company.
  2. When personal information is provided in connection with the business succession due to a merger or other reasons.
  3. When personal information is jointly used in accordance with the provisions of the Act.

8.Disclosure of Personal Information
When a customer requests the Company to disclose his/her personal information in accordance with the provisions of the Act, the Company shall confirm whether the request has been made by the customer in question and disclose the requested information to the customer without delay. If it is found that the personal information in question does not exist, the Company shall notify the customer to that effect. However, this shall not apply to the case where the Act or other applicable laws and regulations exempt the Company from making such disclosure.

9.Corrections of Personal Information
When a customer requests the Company to correct, add or delete his/her personal information in accordance with the provisions of the Act on the grounds that such information is false (hereinafter collectively referred to as "corrections"), the Company shall confirm whether the request has been made by the customer in question, conduct the necessary examination without delay to the extent necessary to achieve the purpose of use of information, review the result of examination to make corrections, and notify the customer to that effect. If the Company decides to decline the request for the corrections, the Company shall notify the customer to that effect. However, this does not apply to the case where the Act or other applicable laws and regulations exempt the Company from making such corrections.

10.Suspension of Use of Personal Information
When a customer requests the Company to suspend the use of or delete his/her personal information (hereinafter collectively referred to as "suspension of use") on the grounds that the information has been handled beyond the scope of the purpose of use publicly announced in advance or that the information was obtained through deception or other wrongful means, and such request is found reasonable, then the Company shall confirm whether the request is made by the customer in question, execute the suspension of use of such information and then notify the customer to that effect. However, this does not apply to the case where the Act or other applicable laws and regulations exempt the Company from executing such suspension of use.

11.Use of Cookies and Similar Technologies
The Service may use cookies and similar technologies, which help the Company understand customers' usage of the Service and improve the Service. Those who wish to disable cookies may do so by changing the settings on their web browsers. However, disabling cookies may prevent using a part of the Service.

12.Inquiries
Requests for disclosure or submission of opinions, questions, complaints and other inquiries regarding the handling of personal information shall be directed to the contact point stipulated on the website of "Act on specified commercial transactions" or by using the inquiry form on the website.

13.Continuous Improvement
The Company may review the operational status of handling personal information from time to time to strive for continuous improvement and may change this Privacy Policy as necessary.

Date of enactment:
February 1, 2021

 

【About Kampo Medicine Consultation】

PLANTAGE Co., Ltd. (hereinafter referred to as "this Company") considers the appropriate protection of personal information to be a social responsibility, and has established the following "Personal Information Protection Policy" regarding the appropriate handling of personal information, and will strive to protect personal information.

Basic Policy on Handling of Personal Information

This Company will properly handle the following personal information in compliance with laws, industry standards, internal rules, etc.; Personal information collected by this Company, personal information entrusted to this Company by media companies and cooperating companies, personal information of officers and employees of this Company or affiliated companies.

Personal Information Handled by this Company

This Company is premised on handling statistically processed personal information. However, this Company may handle information that may identify an individual as shown below.

1. Information that can identify an individual among information collected through questionnaire surveys and research activities.

2. Information that can identify an individual among the information entrusted by customer companies and media companies.

3. Information that can identify an individual among the information collected by this Company in conducting business.

4. Personal information of officers and employees of this Company, affiliated companies, or cooperating companies that work together with this Company.

Basic Principles for the Protection of Personal Information

This Company will clarify and comply with the following basic principles in handling personal information.

① Compliance with related laws and regulations. This Company will comply with laws, regulations, contracts, internal rules, etc. regarding personal information.
② Appropriate acquisition and use of personal information from individuals. When acquiring personal information from the individual, this Company will explain in advance the purpose of use, the possibility of providing it to a third party, and the purpose in that case. In addition, if there is a change in the purpose of use or the person to whom personal information is provided, this Company will notify the person to that effect, however, if this Company do not obtain consent, this Company will limit the use to the extent that we have obtained consent. If this Company receives a request to refuse to use all or part of the information, we will respond to it. In addition, this Company will strive to ensure the accuracy information, and will respond to requests for disclosure, correction, or deletion.
③ Confirmation of appropriateness, appropriate use, and safety management of personal information entrusted in transactions. Regarding personal information entrusted to this Company by customer companies and media companies in relation to our business, this Company will confirm the method of acquisition and the scope of use. In addition, this Company will use personal information appropriately in accordance with the requests of business partners and our internal rules.
④ Education for officers and employees. This Company regularly conduct educational and enlightenment activities for officers and employees to make them understand the importance of personal information protection, legal requirements, management system, handling rules, and measures to be taken in case of violation. In addition, this Company will promote the proper handling of personal information and compliance with various rules and regulations.
⑤ Establishment of a management system for information handling. In order to protect personal information, this Company clarify the internal management and responsibility system, and select a person responsible for managing personal information.
⑥ Clarification of information handling. This Company will establish rules for the safe and appropriate handling of personal information regarding the viewing, use, protection, discontinuance of business, return, etc. of personal information, and will comply with these rules under the supervision of the person in charge of management.
⑦ Measures against unauthorized access. In order to prevent theft, loss, falsification, and destruction of personal information due to unauthorized access, this Company will properly build an information system, information management system, and other measures.
⑧ Ensuring safety when outsourcing information processing. When outsourcing the processing of personal information, this Company selects an outsourcing company that has been confirmed to ensure the safety management of information in accordance with internal rules, and appropriately supervises such outsourcing company.
⑨ Establishment of an immediate response system in the event of a problem. In the unlikely event that a problem does occur, this Company will establish an organizational structure that enables us to grasp the situation without delay and accurately, and to make appropriate judgments and responses.
⑩ Continuous improvement. Through monitoring the management status, this Company will continuously make various improvements in response to changes in the external environment.

Date of enactment:
December 24, 2022
PLANTAGE Co.,Ltd.